Answers to Frequently Asked Tenant Questions
When is my rent due?
Rent is due on the first day of the month regardless of weekends or holidays. For our leases late fees are not charged until the fifth day of the month however this is not a grace period.
There are 4 of us interested in one of your rentals. Do we all need to apply?
Anyone 18-years of age or older must subs- it a rental application to be considered for tenancy.
Q. What forms of payment do you accept? A. You may pay online through your tenant portal via bank draft or credit card. Checks or money orders may be mailed or delivered to our office. Cash payments are accepted at the office only.
What happens when my lease Is up?
You are required to give us 30-60 days notice to Vacate. Our office will contact you 61-90 days before your lease expiration and will send you Renewal Offer if applicable.
How do I request maintenance?
To submit a maintenance request please use your online resident portal for fastest response.
Who pays for repairs in my unit?
We pay for general maintenance of your unit. You will only be billed for tenant-caused damages.
What happens when if lose my keys?
If you need to replace your keys during normal business hours, you can pick up a new set of keys at our office for $5.00 per key. Keys can only be released to tenants, and the tenant must bring identification. If you are locked out after hours, please call the emergency line, and we will send a maintenance person to let you into your unit. There is a charge for after-hours lock outs.
What do I do if my roommate leaves, but I am staying?
Contact us at least 30 days before they leave. New roommates have to submit an application and get approved before signing a lease. there may be a fee involved, depending on your lease. If you choose not to have a replacement roommate, you are responsible for the entire rent amount.
What is a Security Deposit?
A security deposit is insurance against anything that might go wrong in your unit while you are a resident. After the move-out Inspection, we will determine who is responsible to bring the property back to the condition it was In prior to you moving in.
I am moving out, when will I get my deposit back?
We strive to return security deposits as quickly as possible. If the property is left clean and in good condition with no damages, then the deposit will be refunded quickly. If there are damages or additional cleaning/make ready items that need to be completed, then the refund could take up to 30 days. It is extremely important that you leave the property clean without any damages and provide a forwarding address in order to get a quick refund of your security deposit.
What happens to my security deposit if a roommate leaves, but I stay?
Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new roommate or the remaining tenant to refund the portion of the deposit to the vacating tenant. Contact us for guidance on what deductions to apply, if needed. We only issue deposit refunds when all the tenants move out.
Can a security deposit be used for the last month's rent?
No. If a tenant has not specifically paid the last month’s rent when they moved in, they must pay their regular rent during his last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of his rent before he moves out (Civil Code Section 1950.5 (b)(1).
Can I install a satellite dish on the roof?
Please contact us as installing certain types of cables or a satellite dish can sometimes requires an extra security deposit and fulfilling all of the terms and conditions in our “Satellite Addendum”.
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